Company Policy
Our company policies ensure transparency, safety, professionalism, and customer satisfaction across all cleaning, maintenance, gardening, and pest control services.
Introduction
At Best Care, we provide complete general cleaning services that restore freshness, shine, and hygiene to every part of your property. From marble polishing to curtain cleaning and building facade maintenance, our trained cleaning professionals deliver spotless results using safe, high-quality cleaning products and modern equipment.
Service Commitment
We strive to maintain the highest quality standards in all services we offer. Every project—whether residential, commercial, or industrial—is executed by trained professionals using approved tools and materials.
- All services are performed according to client requirements and safety standards.
- Our team undergoes regular training to ensure consistency and excellence.
- Customer satisfaction is a top priority, and we continuously improve through client feedback.
Health, Safety & Environment (HSE) Policy
The health and safety of our clients, employees, and the environment are at the core of our operations.
- All materials used for pest control and cleaning are eco-friendly and non-toxic.
- Our technicians wear personal protective equipment (PPE) at all times.
- Waste disposal follows local environmental guidelines.
- Regular safety inspections are conducted to ensure a hazard-free work environment.
Customer Responsibility
To ensure smooth service delivery, customers are requested to:
- Provide clear access to the service area before the scheduled time.
- Inform our team of any sensitive materials, pets, or equipment present.
- Avoid interference during treatment or cleaning for safety reasons.
- Notify us immediately if any issue or damage occurs during service.
Booking & Scheduling Policy
- Services must be booked at least 24 hours in advance.
- Appointments are confirmed via call, message, or email.
- Any rescheduling or cancellation must be communicated at least 12 hours prior to avoid a cancellation fee.
- Emergency services may incur additional charges depending on urgency and availability.
Staff Conduct & Professionalism
- All staff members are uniformed, well-trained, and background-verified.
- They are instructed to maintain professional behavior, punctuality, and respect at all times.
- No staff member is permitted to accept direct payments or personal tips without prior company approval.
- Any misconduct should be reported to our management immediately.
Equipment & Material Usage
- Only certified, high-quality cleaning agents, pest control chemicals, and maintenance tools are used.
- Clients are informed beforehand if any specific treatment requires temporary evacuation or precautionary measures.
- All tools and machines are regularly inspected and sanitized.
Confidentiality & Privacy
We respect the privacy of our clients.
- No personal information or service details will be shared with third parties.
- Staff are prohibited from taking photos or videos on client premises.
- All customer data is stored securely and used only for operational purposes.
Environmental Responsibility
We are committed to sustainable practices:
- Use of biodegradable and eco-certified products whenever possible.
- Reduction of plastic and chemical waste.
- Proper disposal of pest control materials and cleaning waste.
- Regular monitoring of environmental compliance.
Have any Question?
Contact us via the form or call
+966 13 341 6111 for fast, reliable cleaning, maintenance services across Eastern Province.
